About us

Sigurd logo

SIGURD-IT is a subsidiary of PROTEY IT Holding. The company is a 100% Russian developer of contact centers and has been developing, implementing and providing round-the-clock technical support for its solutions for more than 20 years. Developed by the company's employees, the software product "SIGURD-MIND Contact Center Program", based on the order of the Ministry of Digital Development, Communications and Mass Telecommunications of the Russian Federation, is classified as "Information systems for solving specific industry tasks" and entered into the unified register of the Ministry of Communications.

We provide a comprehensive solution for customer service, consisting of a call distribution system with omnichannel support, IVR with speech recognition, a recording system with speech analytics, a statistics system, web-APM, a WFM contact center personnel management system.

SIGURD-IT solutions are always professionalism, understanding of responsibility, striving for goals, as well as the knowledge that success depends on the well-coordinated work of all employees of our team. This is what makes it possible to put the company's solutions on a par with the most famous developers in the world.

We develop solutions for:

  • B2G, B2B, and B2O sectors
  • Enterprise market (logistics companies, banks, online stores)
  • Specialized structures (fire service 01, police service 02, ambulance service 03, multifunctional centers, city hospitals, polyclinics), as well as Safe City projects, etc.
  • Outsourcing contact centers

The company's products are your reasonable choice to achieve maximum efficiency in solving tasks with minimal investment, and SIGURD-IT solutions are new opportunities for your new successes!

Our team

We are a team of professionals who can solve problems of any complexity!