SIGURD-SB

The system is designed to handle incoming calls according to pre-defined scenarios. The SIGURD-SB (Service Builder) platform allows you to create and modify algorithms for processing and routing incoming calls to the desired functional self-service services or specific groups of operators.
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SIGURD-SB

The system is designed to handle incoming calls according to pre-defined scenarios. The SIGURD-SB (Service Builder) platform allows you to create and modify algorithms for processing and routing incoming calls to the desired functional self-service services or specific groups of operators.

A convenient environment for designing services in the form of open-to-edit scenarios for processing phone calls written in an internal language with elements of a standard programming language makes it easy to make any changes in the system's algorithm: replace information messages, delete/add information headings, and independently form algorithms for client interaction with the system. The service creation environment allows you to fully manage a call from an external application, including managing the ability to forward a call to an external number, record a call, and switch multiple connections.

Integration with external databases via an open XML interface allows you to provide any services related to obtaining information from external sources. Thanks to this, SIGURD-SB allows you to easily create information services such as transmitting information about the account status, making payments, activating/deactivating additional services, a self-service system for subscribers, informing about approaching the shutdown threshold, and others.

The SIGURD-SB system has the following functionality:

  • Creating and playing combined phrases consisting of pre-recorded fragments of voice information and numerals, compiled by the administrator;
  • Access to services created on the basis of SIGURD-SB by group numbers with subsequent selection of a specific service in the dial tone mode or by an individual service number;
  • Create and edit phrases of auto;
  • Support for multiple languages (up to 10);
  • Configuring voice resource connectivity at various stages of call service;
  • Setting up and constructing a multi-level voice menu;
  • Editing the list of services by the system administrator;
  • Ability to route calls based on the caller's number;
  • Graphical designer of call processing scenarios;
  • Initiating outgoing calls;
  • Setting up rules for filtering incoming calls (by caller number and by schedule);
  • Sending SMS/USSD messages;
  • Integration with external databases via an open XML/HTML-like interface;
  • Interaction with the billing server to request information in the database over the HTTP Protocol;
  • Built-in support for JavaScript as a scripting language for building scripts with extended logic;
  • Allows you to switch to a different service within the main service management node (CPE);
  • Implementation of distributed systems with centralized logic based on traditional or IP architecture;
  • Connection to switching equipment according to the protocols of ACS No. 7, PRI;
  • Connection to IP telephony equipment via SIP/SIP-I/SIP-T, H. 323 protocols.